Regional Property Manager

Position Summary:
The Regional Property Manager is responsible for the strategic leadership and operational success of a portfolio of multifamily residential properties. This role plays a critical part in optimizing financial performance, enhancing tenant satisfaction, ensuring compliance, and developing high-performing on-site teams. As the primary liaison between ownership, corporate leadership, and property-level staff, the Regional Property Manager ensures that each asset is positioned for maximum profitability, operational excellence, and long-term sustainability.

Key Responsibilities:

Leadership & Team Development

• Recruit, hire, onboard, and manage Community Managers and site-level teams.

• Foster a high-performance culture through coaching, mentoring, performance reviews, and training.

• Address HR and employee relations matters in collaboration with Human Resources.

• Approve timesheets, vacation/sick leave, bonuses, salary adjustments, and all team-related administrative functions.

• Conduct regular site visits and team meetings to ensure alignment with company goals.

Operational Excellence

• Ensure all properties operate in compliance with Fair Housing laws, OSHA standards, and internal policies.

• Conduct routine property inspections for cleanliness, safety, and capital needs; champion preventative maintenance programs.

• Oversee risk management, emergency response procedures, insurance claims, and incident reporting.

• Ensure operational processes are adopted effectively and updated protocols are implemented consistently.

Financial Performance

• Create and manage annual budgets, reforecasts, and capital planning.

• Review and approve POs, invoices, and monthly financial reports.

• Conduct GL scrubs, budget variance reviews, and contribute to financial reporting accuracy.

• Lead strategies for NOI growth, cost control, rent increases, and financial performance improvements.

Client & Ownership Relations

• Serve as the primary point of contact for property owners and stakeholders.

• Conduct weekly client calls, prepare reports, lead site visits, and provide proactive business planning.

• Present monthly and quarterly financials and operational summaries to ownership and executive leadership.

Leasing & Marketing

• Collaborate with leasing teams to implement effective marketing strategies that drive occupancy and rent growth.

• Monitor market trends and pricing strategies using revenue management software (e.g., LRO, YieldStar).

• Ensure CRM systems are used effectively for lead management, follow-ups, and conversions.

• Approve application exceptions, renewals, and oversee delinquency and eviction management.

Tenant & Resident Engagement

• Oversee tenant relations and retention programs, including events, communications, and satisfaction initiatives.

• Address resident complaints promptly and ensure high-quality service delivery from leasing and maintenance teams.

Systems, Reporting & Compliance

• Oversee data accuracy across property management systems (Yardi, RealPage, Entrata).

• Review KPIs, training compliance, leasing reports, bonus submissions, and support ticket resolutions.

• Monitor regulatory compliance and ensure all reporting is complete, timely, and accurate.

Business Development & Transitions

• Participate in property acquisitions, due diligence, onboarding of new assets, and operational transitions.

• Create SWOT analyses, prepare proformas, and assist with RFPs and new client onboarding.

• Execute 30-60-90 day transition plans for new assets entering the portfolio.

Qualifications:

• Education: Bachelor’s degree in Business, Real Estate, or related field preferred.

• Experience:

  • 4+ years in property management with 2+ years in a multi-site or regional role.

  • Experience with lease-ups, new developments, and 3rd-party management strongly preferred.

• Technical Skills:

  • Proficient in Microsoft Office Suite, Yardi, RealPage, Entrata, or similar platforms.

  • Strong financial acumen and ability to interpret and act on complex reports.

• Certifications (Preferred): CAM, ARM, CPM, CAPS, or Real Estate License (required in some markets).

• Other Skills: Strong communication, organizational, leadership, analytical, and interpersonal skills.

Work Environment & Requirements:

• Setting: Hybrid (4 days per week in office or at properties); must be able to travel regularly to assigned communities.

• Physical Requirements: Ability to walk properties, conduct inspections, lift up to 15 lbs, and operate standard office equipment.

Compensation & Benefits:

• Compensation: Competitive base salary + eligibility for performance-based bonuses (quarterly/annual).

• Healthcare: Medical, dental, vision, disability, and life insurance; low-cost or no-cost employee-only medical plans.

• Time Off:

  • Unlimited Paid Time Off (PTO) program

• Retirement: 401(k) with company match of up to 4% (after 6 months). 

• Family Support: Paid parental leave and fertility benefit reimbursement (up to $10,000).

• Other Perks:

  • Onsite housing discounts (where applicable)

  • Employee Assistance Program (EAP)

  • Critical illness, pet, accident, hospital indemnity, and legal insurance